COURSE DESCRIPTION:

With proper phone etiquette conversations go smoothly. With proper dining etiquette, the dining experience is more memorable and less clumsy. With proper public place etiquette, public gatherings and outing are more enjoyable. When you dress well you are addressed well. Etiquette makes for more effective outcomes and a better life in general.

LEARNING OUTCOMES

I’m this training, participants will:

• Be able to show politeness to people of varying age, sex, physical fitness while communicating and performing sports.

• Know general home etiquette which includes giving courtesies, responding to surprises, avoiding bad habits and etiquette with parents and servants.

• Learn how to start, join an active conversation and end a conversation. This also involves proper way to communicate.

• Gain insight on Non-verbal communication etiquette which includes how to sit in public, hand shaking, leg crossing, body language and facial expression.

• Increase their awareness of both personal and interpersonal communication etiquette. Also learn how to communicate with people with different personality types. 

• Learn proper phone etiquette.

• Know before, during and after meal manners. Participants will also understand restaurant, regular course, “difficult to eat foods”, buffet, wine and tea party etiquette.

• Understand how to behave in an airplane, bus, taxi, elevator, staircase, hotel, supermarket, office and general public place etiquette.

• Understand how to set up wardrobe, combine colors, dress for both formal and informal occasions, dress according to body types and avoid dressing errors.

COMMUNICATIONS ETIQUETTE

How to enter a conversation

How to join an active conversation

How to end a conversation

Possible introductions.

Rising and shaking hands.

Rules concerning handshakes

Listening skills

Bad habits in conversation

Useless expressions

The art of small talk.

Leave takings

Developing confidence in making new acquaintances

Shaking off bad times/bad days.

Non-Verbal Communication Etiquette

How to Sit in Public

How to Cross your Legs

How to Shake Hands

Personal Space

Body Language and Facial Expressions

• The Face
• The Hands
• The Chin
• The Shoulders
• The Feet 

Personal Communication Etiquette

The Six S’s of a Positive First Impression

The Art of Small Talk

How to Start a Conversation

The 20 Key Practices for Effective Conversation

Pulling Out of Non-Productive Conversations

Recognizing Roadblocks and Remedies to Conversation Opportunities

Verbal Grace

Effective Complimenting

Common Phrases to Avoid

Common Topics to Avoid

Communicating To Different Personality Types

Communicating to Shy People

Communicating to Rude People

Communicating to Angry People

Communicating to Impatient People

Interpersonal Communications Etiquette

How to accept criticisms

How to make criticisms

How to apologise gracefully

Phone Etiquette

Phone etiquette tips

Habits to avoid on phone

Laws of cell phone civility 

Office phone etiquette

DINING ETIQUETTE

General Dining Etiquette

Manners before the Meal

• How to approach a Table
• How to use a Napkin
• Knowing which Cutlery to Use for each course
• How to hold and use Cutlery

Manners during the Meal

• Manners to avoid while eating
• What not to say at a Dinner Table
• The ‘Resting Position’
• The ‘Finishing’ Position

Manners after the Meal

• Manners to avoid after eating
• How to place a Napkin after eating

Restaurant Etiquette

• How to dress to a Restaurant
• How to relate to Waiters and Waitresses
• Manners to avoid at a Restaurant
• How to lodge Complaints
• How to decline food or service
• How to Tip waiters and waitresses

How to eat Regular Courses

• Bread and Soup
• Fish
• Regular Deserts

How to eat ‘Difficult to Eat’ Foods

• Spaghetti
• Swallow Meals e.g. Eba, Amala, Pounded Yam e.t.c. 

Buffet Etiquette

• How to approach the Buffet Line
• Picking plates and Cutlery
• How to use the Serving Spoon
• Manners to avoid at a Buffet

Wine Etiquette

• How to Order Wine 
• How to Taste Wine 
• How to Refuse Wine 
• How to Return Wine 
• The Etiquette of Uncorking Wine 
• Other Wine Etiquette Basics 
• Pairing Wine with Food

Tea Party Etiquette

• Dressing for a Tea Party
• Tea Etiquette
• Other Tea Party Etiquette Basics

DRESS ETIQUETTE

Dress Etiquette Errors

Avoiding the Common Dress Errors

Formal Dress Etiquette (BOYS and GIRLS)

The Etiquette of wearing Suits

The Etiquette of wearing a Dress Shirt

The Etiquette of wearing Shoes

The Etiquette of wearing Ties

The Etiquette of wearing Shirts and Ties (Men)

The Etiquette of wearing Belts

The Etiquette of wearing Stockings

The Etiquette of wearing Underwear

The Etiquette of wearing Jewelry

The Etiquette of wearing Pocket Squares

The Etiquette of wearing Other Accessories

The Etiquette of using Bags (Women)

The Etiquette of wearing Dresses (Women)

Informal Dress Etiquette (MEN and WOMEN)

Casual dress staples for men

Casual dress staples for women

Colour Combinations

How to Combine Colors

Colour Combination Errors to avoid

The Wardrobe

Wardrobe Organisation

The Wardrobe Strategy

Dressing for Occasions

Black Tie Events

White Tie Events

Cocktail Events

To a Gym

To a Cinema

To a Beach

Dressing for different Body Types

Dress Etiquette for Slim People

Dress Etiquette for Fat People

Dress Etiquette for Tall People

Dress Etiquette for Short People

ETIQUETTE IN PUBLIC PLACES

In an Airplane

• The Etiquette of boarding a Plane
• Manners to avoid on a Plane

 In a Hotel

• The Etiquette of checking into a Hotel
• The Etiquette of checking out
• Manners to avoid in a Hotel

 In a Supermarket/Mall

• How to navigate the superstore hallway
• Manners to avoid at a Supermarket

 In an Office

• Cubicle Etiquette
• Manners to avoid in an Office

 In an Elevator

• How to wait for an Elevator
• Manners to avoid while waiting
• How to board an Elevator
• Manners to avoid while boarding
• How to disembark an Elevator
• Manners to avoid while disembarking

 In a Bus

• How to ride in a Bus
• Manners to avoid in a Bus

 In a Taxi

• Where to sit in a Corporate Taxi
• Manners to avoid in a Taxi

 On a Staircase

• The proper way to ascend and descend a Staircase
• Manners to avoid on Staircases